Privacy Policy

This Privacy Policy describes how Comprog Technology Private Limited ("Comprog", "we", "us", or "our"), a company incorporated under the Companies Act, 2013, India, collects, uses, and shares information about you when you use LalajiERP ("the Platform", "the Service") available at lalajierp.com.

By accessing or using LalajiERP, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Service.

1. Information We Collect

1.1 Information You Provide

• Account information: Company name, login URL, email address, and password when you register.
• Business data: Invoices, purchase records, inventory, party details, expenses, and any other data you enter into the Platform.
• Payment information: Subscription billing details. We do not store full card details — payments are processed by third-party payment gateways.
• Communications: Messages you send us via email or support tickets.

1.2 Information Collected Automatically

• Usage data: Pages visited, features used, session duration, and error logs.
• Device and browser information: IP address, browser type, operating system.
• Cookies and similar technologies: We use session cookies for authentication. We do not use advertising or tracking cookies.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the LalajiERP Service.
• Authenticate your sessions and protect your account.
• Process subscription payments and send invoices.
• Send service-related communications (account alerts, feature updates, security notices).
• Respond to support requests and resolve technical issues.
• Comply with applicable laws and legal obligations in India.

We do not sell your personal data or business data to third parties. We do not use your business data for advertising purposes.

3. Data Storage and Security

Your data is stored and processed within India. We implement industry-standard security measures including:

• Encrypted data transmission (TLS/HTTPS)
• Hashed password storage
• Role-based access controls within the Platform
• Regular security reviews

No method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

4. Data Sharing

We share your information only in the following limited circumstances:

• Service providers: Third-party vendors who assist us in operating the Platform (e.g., hosting, email delivery, payment processing) — subject to confidentiality obligations.
• Legal compliance: When required by applicable Indian law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Data Retention

We retain your account and business data for as long as your subscription is active. Upon account termination:

• You may request an export of your data within 30 days of termination.
• We will delete or anonymise your data within 90 days of account closure, unless retention is required by law.

6. Your Rights

As a user of LalajiERP, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention obligations.
• Data portability: Export your business data in a standard format.

To exercise any of these rights, contact us at the address below.

7. Cookies

LalajiERP uses strictly necessary cookies to manage user sessions and maintain security. We do not use analytics, marketing, or third-party tracking cookies. You can disable cookies in your browser settings, but doing so will prevent you from logging in to the Platform.

8. Children's Privacy

LalajiERP is a business management platform intended for use by adults and registered businesses. We do not knowingly collect personal information from individuals under 18 years of age.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes by email or via an in-app notice at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Comprog Technology Private Limited
Grievance Officer / Data Protection Contact
Website: comprogtech.com
Product: lalajierp.com
Email: privacy@comprogtech.com